Introduction

At Serpentine Scents, we want you to be completely satisfied with your purchase. This Refunds and Returns Policy explains our policies and procedures for refunds and returns.

Refunds

If you are not completely satisfied with the quality of the product, we offer a 30-day money-back guarantee on all pre-made natural perfumes. We do not offer refunds for change of mind or preference to scent. To be eligible for a refund, the product must be in its original condition and packaging. Once we receive the returned product, we will issue a refund to the original payment method. Shipping and handling charges are non-refundable.

Returns

We accept returns for products that are damaged or defective. If you receive a damaged or defective product, please contact us at [email protected] within 7 days of receiving your order. We may request that you provide photos of the damaged or defective product. Once we receive the returned product, we will either replace the product or issue a refund to the original payment method, including shipping and handling charges.

Exchanges

We do not offer exchanges at this time. If you wish to exchange a product, please return the product for a refund and place a new order for the desired product.

Return Shipping

If you are returning a product for a refund or due to damage or defect, we will provide you with a return shipping label. You are responsible for packaging the product and dropping it off at a shipping location.

Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at [email protected].

Changes to this Refunds and Returns Policy

We may update this Refunds and Returns Policy from time to time. The updated Refunds and Returns Policy will be posted on our website with the effective date. Please check back regularly for updates.